We are sorry for any inconvenience that the COVID-19 crisis may be causing you, your family, friends or fellow hobbyists.
At Tracks Tour, the safety and well-being of our clients are our top priority. We are in permanent contact with the competent authorities and following all the guidelines issued by the WHO (World Health Organization).
We want your Tracks Tour to be a trip with total peace of mind. To this end, we have reinforced some of our protocols for your maximum peace of mind. We would like to remind you that you can take advantage of our flexibility policies, available when booking your next Tracks Tour trip:
- Free change policy: all reservations made until further notice, if you finally cannot travel or if you decide to postpone your trip, we will maintain the prices*.
- If the Government prohibits travel: if you already have your reservation, you can change your dates. This change will be valid for up to one year from the date of the original reservation for use in booking future travel.
We hope these options will give you the comfort and confidence you need when booking your next Tracks with us.
As an additional measure, we initiated a policy of publications in social networks of informative responsibility, we stop making and sharing publications to avoid noise and favor official communications and truthful news. You can find all the information on our website www.trackstour.com and in parallel, for more information about your reservations you can send an email to info@trackstour.com.
Thank you for your patience and trust in Tracks Tour. We are confident that this crisis will be resolved as soon as possible. In the meantime, we are prepared to face this extraordinary situation, always at our customers’ side and guaranteeing maximum safety at all times.
We look forward to seeing you on board soon.
Tracks Tour Team
*The price maintenance policy is finally subject in high or extra season to the prices of the hotel establishments.
